5

Recently contacted Litchfield Auto Repair for an oil change since they have such great reviews on here. We're newish to the area, and we wanted to get established with a mechanic. They were wonderful, and I like how they have a rewards card!

5

Extremely satisfied! First of all I searched yelp for over two hours before I decided on Litchfield Auto(although they were the first i saw). Couldn't help but notice that every review was a 5star review. So I called them up and Took my MPV in because it was overheating. Mike was really nice and just wanted to get the vehicle in so they could look in to it. Now I've had a history of overheating vehicles and the service I received from other shops were way below par. So I gave Litchfield Auto a shot. All I can say is EXCELLENT Job GUYS! I'm referring all my friends/coworkers to Litchfield Auto! Thanks again BigRick

1

In response to what the owner said about my review: My review is not fake. You even remember talking to me on the phone when I called to get prices for goodness sakes. I didn't respond to you for the same reason that I never brought my SUV in.....I think your prices are to high, & also, what you told me on the phone is not exactly what you posted on Yelp. Calling my post fake is just a confirmation that you are not the kind of person I would want to do business with.

5

Reliable, trustworthy auto shop! Took my Dodge Ram 1500 in for an evaluation, which was free. Another shop stated I need to have my rack & pinon replaced, radiator was leaking, thermostat was stuck open, and the temp sensor was bad. Wanted to charge a lot to repair all items, $1500.00. I always get second and third opinions and I'm glad I did. Yelped auto shops in Goodyear, called and was able to get in the next day. Phil was the one that looked over my truck and was very honest. Said that he wouldn't recommend the rack & pinon replacement because the leak was dried up, no wet dirt. Plus most rack & pinon do leak at first. He also said that the sensor was not bad and that the thermostat was the issue and that I did need a radiator since it was leaking. In all, the write up was very reasonable and I went ahead with the work. Had it back by the end of the day. I will definitely be having this shop perform ALL maintenance on my vehicles! Thanks so much for your honestly Litchfield Auto Repair

5

Always great service with happy people. This place does the extra touches others don't. My Jeep's window wouldn't stay up, so I used duct tape to keep it in place. Litchfield Auto Repair not only cleaned the window, but also all the tape residue from the paint! I'd recommend this place to anyone in the West Valley!

5

My Hyundai Santa Fe encountered a throttle body issue. During the course of service, my radiator decided to crack spewing fluid all over the place. Phil was helpful getting another shop honor their "lifetime warranty" on the radiator. Once that was taken care of at a very reasonable price, my main issue was resolved. Will be a loyal Litchfield Auto customer for life.

5

Not your typical auto shop! I called earlier in the day to get an estimate on brakes and possibly rotors. I had gone elsewhere the week before (and won't be back at that place) for some other repairs. As a Yelper, I took to the search and found this place. The phone was answered by a friendly female voice, which instantly caught me off guard...again, not your typical auto shop. She was very honest and understanding of my situation. She gave me a rough estimate and told me to come in later in the day to get it checked out. I did and of course, karma being karma, my worst fears were realized...the rotors were shot! I knew it would be a bit more pricy. I'm a teacher. That should give you a small inkling of the anxiety I was facing. Phil was straight up honest with what was going on with my car and I gave the go ahead to get it done. I didn't feel like I was being talked down to as a female at all. Again...not your typical auto shop! I arrived at around 3:30 and they were able to finish the job that day before closing. The waiting area is clean and welcoming. I like the fact that the auto bay is not all up in yo' grill while you are waiting. There isn't even that "smell" that you normally smell. I know, it's silly, but it's something I noticed. ;-) I have a feeling this will be where I take my car from now on. Thank you to Phil and his staff for taking care of this weary teacher and her car!

5

I recently located my awesomeness to Arizona and my sweet, sweet ride was due for an oil change (shout out to my CR-V and it screaming at me via its service light that I needed one.) So off to Yelp I ran, came across this place and called them up to make an appointment. My Honda had only been previously serviced by a dealership so I was a little wary in taking her to an "outsider" but I took the gamble and I'm glad I did. I was in and out within 30ish minutes and they offered free WiFi so that I could handle some work bizness while waiting. My baby needs synthetic oil (spoiled lil hooker) so I guess the price was reasonable...? Seemed legit. I'm sure I'll be back.

5

So just three days after I wrote my original review I got a call from Phil at Litchfield auto. He was very polite very kind and just wanted to know what he could do to help out with my vehicle. I stated in my last review that their customer service was great and awesome and I stand by that comment. His concern was not about the review I posted, but expressing his concern for the safety of my family. So he ask me to bring my car down so at least he can check it because my family and I were going on a long trip to California . He went ahead and checked everything made sure my car was fine for travel and said if I ever needed anything that I could come and have him check on my car. He even went with me through a catalog to make sure that the correct filter was put on my vehicle at the time of service. So will I be back to Litchfield auto absolutely! Tamra was awesome as well. In the type of work that I do I'm all for small businesses so if you're ever on the west side or live near the area or maybe just passing through and are having any car issues if you're not sure about something go ahead and stop by at Litchfield auto and speak to Phil I guarantee you won't be disappointed.

5

I really felt like this shop went above and beyond for me. I had called Monday morning since my battery light was on, and my radio was cutting out when ever I would break or use my turn signal. Figured it must be the alternator or a short. I set the appointment for Wednesday morning. However, when I drove home on Monday, my alternator died. Since I had an appointment here for Wednesday, I had them tow it here. I fully expected them to wait until Wednesday to work on it. However, they had worked on it on Tuesday and let me know what the estimate was. I loved that the work was done ahead of time. That was awesome. I've been driving my car a few days now and it works great! Also, my car used to squeal when ever I would turn sharply (not sure if this was the alternator belt or what), but it doesn't do that anymore. Anyway, repairs were quick. Work quality seems to be pretty awesome too, and I loved talking with Tamara. :) Thanks guys!

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