Was shocked when asking the shop if they were qualified to perform a Service “”B” on our Mercesedes C300.. They performed their inspection supposedly by the “Mercedes “ inspection plan! Got the car back, got a notification, low coolant. Pulled off freeway, bought coolant at a truck stop to cancel the fault on low coolant on the dashboard after paying 239.00 for their maintenance.. Not good form!
Hey Jimmy, I dont know how soon after our service your light had come on. If it was not on when it came in and we always inspect and top off all fluids my assumption is you may have a leak. We did the service a couple of weeks ago, maybe something has changed with the vehicle. I'd like to inspect the vehicle at no charge to you just to make sure all is well. If you would allow me this opportunity to earn your trust i would like to see what is going on. No obligation, just an honest look. If we missed something, I'd like to know. Its always good to get feedback on how well our crew is doing, or not doing. This is what helps us to grow and learn from past mistakes. It's how a business handles the mistakes that makes them valuable. I work very closely with all of my work family to make sure we provide the best possible customer experience. Please, give me a call. 623.882.8700 My name is Phil and I'm the owner at Litchfield Auto Repair. Look forward to speaking with you.
- Litchfield Auto Repair