5

Litchfield Auto is about the most honest repair shop I've ever used, short of my own dad's business years ago. I trust them completely with all my cars. They tell me straight up what they know, are honest about what is a mystery and work hard to mitigate my out of pocket costs. And they are so nice while going about their business. Every person in the shop is polite and the place is always spotless. That matters in a repair shop. You really don't want a dirty mechanic. All of this great service comes at a cost but as the old saying goes, you get what you pay for.

Thank you, Maureen, for your trust and kind words! We value our customers' trust and satisfaction, so knowing that you trust us with your cars means a lot to us. Our team takes pride in providing honest and quality service while keeping your costs in mind. We also believe in providing a clean and welcoming environment. Your continued support is greatly appreciated!

- Litchfield Auto Repair
5

Thank you for the 5-star rating, Scott! We strive to provide exceptional service to all our customers. If you have any questions or need further assistance, feel free to reach out to us. We look forward to serving you again soon!

- Litchfield Auto Repair
5

Always efficient and friendly

Dear Grace, thank you for your feedback! We're thrilled to hear that you found our service efficient and friendly.

- Litchfield Auto Repair
5

Honest, educational and accommodating! Provided a ride to and from the shop and even managed to get my car back to me within the time frame that I was hoping.

Thank you Lee for the kind words. We strive to educate and accommodate our customers. Providing transportation and meeting time expectations are all part of our commitment to exceptional service. We appreciate your trust in our team and look forward to serving you again!

- Litchfield Auto Repair
5

Litchfield Auto is a superior auto repair facility with integrity. Their staff is knowledgeable, polite and won't sell you a service you don't need. I can't speak more highly about them, they are truly the best of the best. Thank You Litchfield Auto.

Thank you, Rick, for your outstanding review! At Litchfield Auto, we prioritize honesty, expertise, and exceptional service for our customers. It's gratifying to know our efforts have surpassed your expectations. We're here for all your auto repair needs, and look forward to seeing you again soon.

- Litchfield Auto Repair
5

I made an appointment to have my vehicle brought in for a repair. Let's just say that something that would have taken days or even weeks at an authorized dealership, only took a day to repair my thermostat once diagnosed. Dealing with Alex, Mike and Jenny made my experience much easier. The honesty and professionalism from this auto repair shop, has gained new business from me.

Thank you, Daniel, for sharing your experience! We're glad to hear that our team provided you with excellent service during your recent visit. Our goal is always to make the repair process as smooth and efficient as possible. We appreciate your kind words and look forward to serving you in the future!

- Litchfield Auto Repair
1

🚨Scam Alert – Outrageous Diagnostic Fee! I brought my 2008 Ford E250 to Litchfield Auto for a check engine light. Rene told me it would cost $800 just to diagnose the issue, which is absolutely outrageous. When I questioned it, he claimed the fee would go toward any future repairs. But I wasn’t asking for repairs, I just wanted a diagnosis! When I went to pick up my vehicle, they tried charging me $71 just for having it there, even though they hadn’t done a single thing. I spoke with the manager, Mike, who backed Rene’s ridiculous $800 diagnostic fee. When I told him I’d take my car to the dealership instead, he hung up on me. Extremely rude and unprofessional. I own four vehicles and will never take any of them back to Litchfield Auto. I suggest others avoid this place too. In the past, they’ve also replaced parts on my cars that didn’t need replacing, and then tried to smooth things over with a free oil change. That's should have been a red flag. For comparison, the dealership charges only $199 for a full diagnosis, and you can decide to repair it there or take it elsewhere. Be careful, this shop is not transparent about pricing and seems to prey on customers who may not know better.

1

🚨Scam Alert – Outrageous Diagnostic Fee! I brought my 2008 Ford E250 to Litchfield Auto for a check engine light. Rene told me it would cost $800 just to diagnose the issue, which is absolutely outrageous. When I questioned it, he claimed the fee would go toward any future repairs. But I wasn’t asking for repairs, I just wanted a diagnosis! When I went to pick up my vehicle, they tried charging me $71 just for having it there, even though they hadn’t done a single thing. I spoke with the manager, Mike, who backed Rene’s ridiculous $800 diagnostic fee. When I told him I’d take my car to the dealership instead, he hung up on me. Extremely rude and unprofessional. I own four vehicles and will never take any of them back to Litchfield Auto. I suggest others avoid this place too. In the past, they’ve also replaced parts on my cars that didn’t need replacing, and then tried to smooth things over with a free oil change. That's should have been a red flag. For comparison, the dealership charges only $199 for a full diagnosis, and you can decide to repair it there or take it elsewhere. Rodeo Ford is amazing. Be careful, this shop is not transparent about pricing and seems to prey on customers who may not know better.

5

Have used for years. Performs regular maintenance, advises on items to watch for. Thorough, timely, reasonable costs.,

Thank you Cheryl for being a long-term customer! We appreciate your kind words about our thorough and timely service. We strive to provide the best experience possible. Here's to many more years of satisfied service!

- Litchfield Auto Repair
5

Very polite People,inform you about extra cost first,got my car back 2 days later,resable Price and Labor,will use them again.

Thank you for your fantastic 5-star review, Ruth! We're delighted to hear that you found our team to be polite and transparent about costs. It's great to know that you were satisfied with the quality of our work and the fair pricing. We appreciate your business and look forward to helping you again in the future!

- Litchfield Auto Repair
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