5

Amazing shop in Goodyear. From start to finish of the repairs on my truck, I was taken care of. The owner set me up with his technician, Greg. He kept me informed on what was needed or might be needed and updated me on progress. Quality work done in a timely manner. Will be the only go to shop for me from now on. Highly recommend to anyone looking for a top notch shop that is honest & reliable.

5

I took my car here for the first time to get an oil change, and I will definitely be back. Very friendly customer service, got me in and out in under an hour with no appointment and way cheaper than the dealership.

5

5

Brought my car in with a battery light on after doing some checking, they found out that the alternator was bad. He gave me a quote for a dealer part and said it would take a couple days to get in. Called me the next day telling me not only was my car ready to go but they were able to find the part for a couple hundred dollars cheaper. We just moved to Arizona a month ago and glad we found an honest shop. We will definitely be bringing our cars here.

5

Love the service always!!

5

Greg was super friendly! Didn't sugar coat anything but was very compassionate at the same time! Very honest & reliable! They saved me so much money! And in these times that says alot about a company! I will definitely recommend to family & friends! Thank you so much Litchfield auto!!!! And thank you Greg for being you!

5

Best, reliable, honest repair facility in the Valley

5

The only place I will take my car. Friendly, fast, trustworthy service. They explain everything clearly and never make me feel stupid. They point out issues I may not have seen but never try to upsell me and they offer a military discount.

1

I had them work on my BMW. While there for another repair I had them look at my door locks. I didn't have the money to do the replacement right away so I told them I would have it done in the future. I noticed that they didn't replace the door panel properly so I went back inside to tell them. First they told me they didn't remove any panels. It works be impossible to tell me what was wrong with the locks without removing the panel. Also, when I first talked to them on the phone they said they WOULD BE removing them. In any case, when I went back into the shop it was near closing so they needed it another day. A bit inconvenient, but I left work early again to pick up the car. When I got into the car and pulled on the door, the lower I realized the lower part of the door panel was no longer attached. Because didn't want to take yet another early day from work and my frustration level is beyond measure, I just left. I will not be going back for another repair.

Thank you Eric for taking the time to leave this review. We appreciate you giving our services a try. Yes you are correct, we did in fact tell you we would need to remove a panel to inspect the cause of failure. However when I had asked my technician to perform the inspection he indicated that this was a common problem for these older 2001 BMW's and the piece that breaks is only sold as an external door latch assembly. We called BMW to verify and our technician was correct. They offer a special order assembly for that repair. So we had no need to remove any panels thus saving you a couple hundred dollars. Figured this was a win situation. After you had expressed your concern with the interior door panel that was pulling off the door due to broken plastic. I offered in good faith to repair at no charge in which we did. Yes the lower section is also broken and has been previously glued and the glue is now breaking away. The truth is if we had removed the panel to inspect, then discovering it is breaking away, then we would have told you it needed to be replaced as well. Were not in the business of breaking cars, were here to repair them. Unfortunately in this situation after not removing the panel, but repairing it and never charging you for any of it, your obviously still very dis-satisified with our services. I ask if there is anything I can or could do to earn your business to please call me. I look forward to the opportunity. Thank you, Phil. Owner of Litchfield Auto Repair.

- Litchfield Auto Repair
5

Good people who work hard to get it right

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