5

We had a great experience with this auto repair shop. The staff was professional, honest, and took the time to explain what needed to be repaired without pressuring us into unnecessary work. They completed the repairs on time, kept us updated throughout the process, and the pricing was fair with no surprises. We’ve used this shop for almost 8 years and will continue to take our vehicles to Litchfield Auto for services.

Thank you Rena, for being a loyal customer. We're happy to hear that your experience with us has consistently been positive. It's great to know that our professional and transparent approach has gained your trust over the years. We look forward to continuing to provide top-notch service for you and your vehicles!

- Litchfield Auto Repair
3

Facility - 5 star Transparent Pricing - 2 star Diagnostic helpfulness - 2 star Shuttle driver - 5 star ================= Overall: 3 star TLDR... I have get misfire codes on all my ignition coils during the hot parts of the day when I am driving for UBER. The problem goes away at night and in the early morning to the point the check engine light turns off. No doubt that is a tricky thing to diagnose. It was recommended I do a chemical intake cleaning, as well as a throttle body cleaning and reset. It was $400 before tax. After looking into cost ranges for the service falls within the range of 400-550, so that is fair. However, after speaking with another mechanic, he said that with my car close to 90k the chemical cleaning was really not going to do much because the back of the intake doesn't get cleaned. And that the only way to really clean them is with a walnut blasting. Yes, that is much more expensive, but I already had my fuel injectors and throttle body cleaned around 55k miles and this was money I could have saved towards a proper cleaning. Also, they quoted very high for ignition coils. On the receipt they said the coils cost over $1000 and labor was pennies because the coils sit right on top of the very accessible spark plugs. The highest price I could find for a set of 4 coils was $600 before dealer/mechanic discounts. It sounds like a markup on the part to make it seem like they are not overcharging for labor, but in all likelihood, you're actually paying like $500 an hour for labor in this circumstance. The facility was really clean and the people really nice. They also offer a shuttle. So, I'm leaning towards a 2 star but I know that's just because I'm upset that my check engine light still comes on during my work shifts and I still have power issues during the hot parts of the day, and the experts can't tell me what's going on but are charging me for services that don't do a proper job cleaning my intake at 90k and also tell me parts cost $600 more than I can find them to cost from distributors.

5

This was my 3rd time using Litchfield Auto and I don’t normally do reviews. I do most of my own automotive repair work but when I need a higher level of mechanical repair or diagnostics, it’s not always easy finding a trustworthy shop. A good friend of mine hooked me up with Litchfield Auto and I was able to speak directly to the owner Phil and he has been spot on every time. Sharp guy. And his mechanics are excellent as I was able to speak directly with them about the specifics of my repairs as well. The shop itself was outstanding in customer service. The office staff are on their game and I got timely updates -both text and calls and was never surprised by the bill or when my vehicle would be ready. I would strongly recommend Litchfield Auto and will surely be using them again in the future. I feel like I know them over there now and they have earned my business. Steve M

Steve, thank you for taking the time to write such a detailed and glowing review! We are thrilled to hear about your positive experiences with us at Litchfield Auto. Our team takes pride in providing excellent customer service and top-notch repairs. We're glad that you felt well-informed and confident throughout the process. Your recommendation means the world to us, and we look forward to serving you again in the future!

- Litchfield Auto Repair
5

Always experience a good service. Everything was explained to me regarding what my car needed. My appointment was right on schedule and the waiting area was very comfortable. Will recommend to my friends and family. Thank you.

Dee, thank you for your recommendation! We take pride in providing excellent service to our customers and we're thrilled to hear that you had a positive experience. If there's anything else we can do for you, please let us know.

- Litchfield Auto Repair
5

I can always trust Litchfield auto whenever I need work done on my car. They always do a great job and communicate any repairs needed before they take action. You don’t have to worry about any unexpected charges when you work with them. They have my business for good!

Thank you, Sasha, for your glowing review! We're thrilled to hear that you trust us with your car and that we've met your expectations. Ensuring transparent communication and no unexpected charges is our top priority. We're grateful for your continued support and look forward to serving you again in the future!

- Litchfield Auto Repair
5

Thank you so much, Mike! We really appreciate the 5-star feedback. It means a lot to us that you had a great experience with us.

- Litchfield Auto Repair
5

Been taking my truck there for a while now. They were great as always. Thanks

Thank YOU, Jay! We appreciate loyal customers like you! It's great to hear that we consistently meet your expectations. Have a fantastic day!

- Litchfield Auto Repair
5

Great service and great reputation

Thank you, Troy, for the 5-star review! We are thrilled to know that you had a great experience with our service. We take pride in our reputation and always strive to provide the best service possible. If you have any questions or need assistance in the future, please don't hesitate to reach out!

- Litchfield Auto Repair
5

I have been a customer for 14 years. I have had high mileage BMW’s, to Fords, and they kept them all on the road. They are not the cheapest, but when they fix something it gets done ONCE! They are fair and honest for sure. I have, and will continue to be a client and recommend Phil and his team to EVERYONE!

Thank you for being a loyal customer, Christopher! We're glad to hear that our service has kept your vehicles running smoothly over the years. Your recommendation means a lot to us, and we'll continue to provide you and our other customers with the same level of fairness and honesty that you've come to expect from us.

- Litchfield Auto Repair
5

Excellent place to go

Thank you, Christie! We're thrilled to hear that you had an excellent time with us.

- Litchfield Auto Repair
Litchfield Auto Repair is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Litchfield Auto Repair (623) 882-8700 if you have any issues in accessing any area of our website.