I was a mechanic for 6 years. After switching careers, I decided to give myself a break and honestly didn’t want to deal with it myself. Got quoted nearly $2400 for engine mount replacements on a 2018 Corolla. I asked for a labor and parts itemized quote and was told l already have the quote, which clearly writes it as a lump sum for $2129 for the mounts and $186 for a wheel alignment. Not sure what was so difficult about obtaining an actual itemized quote. I don’t mind paying people what it’s worth but I also prioritize transparency, especially when spending thousands, so I simply walked away.
Thank you Priscilla for leaving this review. It is customer feedback that helps us to maintain the high level of customer experience that we thrive for. In this case there had been a system change that did not allow you to view the original link. We had resent it to you as you were picking the vehicle up, however once there is progress on the invoice it disables the link. We have reached out to you a couple times to explain and to provide you with a printed copy. After 2 messages were left we assume that you no longer are interested in the estimate details. We have been working with the software company to try and get a better long term resolution and have been unsuccessful. Due to your experience we now print all declined services to insure a 100% transparency. It is unfortunate that we have lost your trust due to a technology issue from our invoicing system software company. If there is anything we can do to re-earn your trust please feel free to reach out to me. My name is Phil, Owner of Litchfield Auto Repair. 623.882.8700
- Litchfield Auto Repair