My experience here was not great. First this place is extremely pricey- just prepare for a huge bill if you have them do the work. Second, the service was a little "off". Upon entering I was helped eventually. I had an appointment and uploaded my coupon to the portal and was scolded that "they can't see any atttachments". And how am I supposed to know that? Then he lectured me about how grocery stores need to see a coupon. I didn't need that and could simply pull it up on my phone. It was on their website. That was bizarre. He needs a lesson on talking to customers I think. My actual repair, well I spent $2300 and the issue with my car still exists. Not saying the repairs weren't probably needed anyway but they admitted to me after they gave me my car back (after asking bluntly) that my car still had the same issues. Upon asking follow up questions (that they should know), no one knew and they didn't properly "take notes". I asked what tire was problematic and they didn't even know. They guessed after I pressured them- really reassuring right? They also had my car from Monday-Thursday. I was told I'd get calls, that never came. I had to repeatedly call and ask for updates. I ended up getting another opinion, had a tire they most suspected was due for replacement and the car drives really very much the same as when I initially brought it in. Again I spent $2300, so for the car to drive marginally "better" is insane. They will farm out your car (alignments- my invoice said a nearby dealership on that) to the nearest dealership as they don't do it. The alignments are a lot higher in price than other places.
Tyler, thank you for taking the time to leave this review. I did try to reach out to you for more information as we had repaired the loose front end. And No we don't send alignments out, we do all in house. Your invoice doesn't say we sent it to Toyota, our alignment machine print out says Toyota on it because Hunter (alignment machine manufacture) was out of PC's when ours had failed. So they lent us a used one while on order and now we have a new machine. Sorry for the confusion. I had a conversation with the crew about the haggling for a coupon, I agree that was very unnecessary. As far as the repairs went, I'd like to get a better understanding. The problem was the wandering down the road, and after repairs and alignment we had told you that a tire is causing a slight pull, but the vehicle is no longer wandering. I believe this is where there is some confusion. Please reach out to me, I would like an opportunity to make it right, and have you happy with our services. My name is Phil, owner of Litchfield Auto Repair. 623.882.8700
- Litchfield Auto Repair