1

I was a mechanic for 6 years. After switching careers, I decided to give myself a break and honestly didn’t want to deal with it myself. Got quoted nearly $2400 for engine mount replacements on a 2018 Corolla. I asked for a labor and parts itemized quote and was told l already have the quote, which clearly writes it as a lump sum for $2129 for the mounts and $186 for a wheel alignment. Not sure what was so difficult about obtaining an actual itemized quote. I don’t mind paying people what it’s worth but I also prioritize transparency, especially when spending thousands, so I simply walked away.

Thank you Priscilla for leaving this review. It is customer feedback that helps us to maintain the high level of customer experience that we thrive for. In this case there had been a system change that did not allow you to view the original link. We had resent it to you as you were picking the vehicle up, however once there is progress on the invoice it disables the link. We have reached out to you a couple times to explain and to provide you with a printed copy. After 2 messages were left we assume that you no longer are interested in the estimate details. We have been working with the software company to try and get a better long term resolution and have been unsuccessful. Due to your experience we now print all declined services to insure a 100% transparency. It is unfortunate that we have lost your trust due to a technology issue from our invoicing system software company. If there is anything we can do to re-earn your trust please feel free to reach out to me. My name is Phil, Owner of Litchfield Auto Repair. 623.882.8700

- Litchfield Auto Repair
5

We had to have the gas tank & hose replaced. The work was done thoroughly, correctly & in a timely manner. Everyone we had contact with were friendly, professional & helpful. We highly recommend Litchfield auto repair.

Thank you so much, Bonnie! We're thrilled that you had such a positive experience with us. If there's anything else we can do for you, please don't hesitate to reach out.

- Litchfield Auto Repair
5

Thank you for the 5-star rating, Kenneth! We're thrilled you had such a positive experience with us. If there's anything else we can do to continue providing excellent service, please let us know. We look forward to serving you again soon!

- Litchfield Auto Repair
5

Thank you for your 5-star feedback, Curtis! It's great to hear that you had a positive experience with us. We strive to provide excellent service to all of our customers. If you have any more feedback or questions, feel free to reach out to us.

- Litchfield Auto Repair
5

Thank you, Tammie, for your outstanding 5-star rating! We are thrilled to know that you had a wonderful experience with us. We strive to provide exceptional service to all our customers. If there's anything else we can do to enhance your satisfaction, please let us know.

- Litchfield Auto Repair
5

I would absolutely recommend. Renee kept me updated on the repair and described the complex issue in terms I could understand. Two other shops were unable to figure out what was wrong with my emissions. I was so relieved when they figured it out.The shop definitely went above and beyond for my car.

Thank you for the great review, Dee Dee! We take pride in providing excellent service to our customers and we're thrilled that you had such a positive experience with Renee. Our team is dedicated to going above and beyond to solve even the most complex issues. We appreciate your recommendation and look forward to serving you again in the future!

- Litchfield Auto Repair
5

Very good, prompt service at a reasonable price.

Thank you for taking the time to leave a wonderful review, Colleen! At our company, providing excellent service at a fair price is our top priority. It makes us happy to know that you had a positive experience with us. We hope to serve you again in the future.

- Litchfield Auto Repair
5

Brought my car in and got diagnostics done the same day. Great shop and great people

Thank you, Harrison, for the kind words! We're thrilled to hear that you had a positive experience at our shop. It's our pleasure to provide top-notch service and make sure your car is running smoothly. If you have any other automotive needs, don't hesitate to reach out.

- Litchfield Auto Repair
5

Prompt service, I've been customer for 7 years, love this place and their people are great!

Thank you, Pat, for being a loyal customer for the past seven years! We're thrilled to hear that you've had a great experience with our prompt service and wonderful staff. It's customers like you that make our work so rewarding. We look forward to serving you for many more years to come!

- Litchfield Auto Repair
5

Appreciate your honesty and quick turn around time on my vehicle.

Thanks for taking a moment to share your experience, Eric! We're thrilled that you appreciated our honest and efficient service. We always aim for top-notch customer satisfaction, and we're glad we hit the mark with you. It's great to have you as a valued customer, and we look forward to serving you again in the future!

- Litchfield Auto Repair
Litchfield Auto Repair is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Litchfield Auto Repair (623) 882-8700 if you have any issues in accessing any area of our website.