My experience was not great at all. I had 2 different error codes prior to going in there. They told me that they only saw 1 error code fixed that, turned off my check engine light and less than 24 hours later the engine light was back on. Also, the customer service was terrible. Never coming here again. My problem wasn’t fixed and another problem appeared and somehow they could find it the first time. Also, they offer you a discount if you give them a good review. Disappointing!
Rob, thank you for taking the time to leave a review. As the owner I always like to get feedback from our customers and how we can better serve them. I was here the first time the vehicle came in, however unfortunately I was not here on your last visit. I did some research with our staff to see what had happened that would make you not have such a good experience with our services. I have tried to reach out to you to go over this and have not received a call back. I welcome a call back from you to further discuss. The first time the vehicle arrived it had 2 codes. Also the computer monitors were incomplete. As we had explained prior to service the monitors are self test that pick up on faults performed by the vehicles computer. On your vehicle all monitors except 1 are required to get thru an emissions test. This is what your trying to do is pass emissions. You had stated that Autozone had recently cleared the codes, which clears the monitors and restarts the testing. The 2 codes that stored come back immediately to to a completely failed component. In this case it was the electronic air dam in front of the radiator that was crushed due to a light impact. This caused 1 code, and the other code was to communicate to another module that this problem exists. This is what we replaced on the first visit to repair both of those codes. We than drove the vehicle for 25 miles to determine if any other faults were present and to try to get the computer to run all it's monitors to get it ready for the emissions inspection. Due to the fact it was completely full on fuel, the computer will not run all the self test's. We asked that you drive the vehicle and return to verify all monitors are ready. You returned for the second visit with the check engine light on. This time the computer picked up a code for low boost performance from the turbo system. We needed to remove some covers and perform test to confirm a failure. You had put about 125 miles on it, which allowed the computer to finish it's self testing. This is how it picked up this other fault. We have no Idea if this problem could have been there before because the system was cleared at Autozone. This is where our Manager had got involved with the situation as you were angry that the vehicle had another problem. He had spent time explaining it to you and your girlfriend who owns the car and another person who claimed to have mechanical knowledge. It seems as the conversation went on that there was no resolution. This is where I would like you to contact me. I would like to diagnose the problem for you so we are in understanding as to what failed. After asking the technician what he had done prior to the communication with you, It sounds very likely the turbo may be cracked or worn out. I would like to make sure that the front end damage did not put a crack or hole in the air cooler located behind the broken electronic air dam that had been broken due to a light front end impact. Please call me to schedule this FREE diagnosis. As for the review comment, I must correct you. You said "they also offer you a discount for a good review". That is absolutely wrong. We offer a discount for all reviews, good or bad. It's part of our loyalty program. We give customers a $5 credit on their loyalty card for any review. This is our way of saying thank you for spending the time to leave a comment. You have received a $5 credit for your girlfriends loyalty card for this review. She has also received a 2.5% credit from the last repair towards a future repair. This is how we reward our customers for the continued loyalty to do business with us. Litchfield Auto Repair does very little advertising, we prefer to give rewards to customers for referrals and loyalty discounts rather that to some advertising firm. This helps us to get word of mouth referrals and save customers money on their automotive repairs. Kind of a win win for all. Please call me, as I would like to better serve you. Phil
- Litchfield Auto Repair