5

Found Litchfield Auto 4 years ago after moving here. And I will not go anywhere else. They are the best.

Hi Stephen, Thank you for your great review and continued support! We look forward to seeing you again in the near future.

- Litchfield Auto Repair
5

Never had a bad experience. Fair and honest. Did a check up on my concerns for free. I wont take my car anywhere else.

Hi Phil, Thanks for letting us know your tremendous experience here at Litchfield Auto Repair! We will continue to provide you with top quality service.

- Litchfield Auto Repair
5

Been here a lot over the past few years with 3 different vehicles. I've been highly satisfied with the service here every visit.

Hi Joey, Thank you for your great review! We look forward to seeing you again in the near future.

- Litchfield Auto Repair
5

Phill and the team here are great! They tell you what they are doing at every point. They know cars and fix them correctly. I have taken a vehicle in as old as an 89 and a new one too. They understand cars!

Thanks for the review! We are glad we could provide you with top notch customer service!

- Litchfield Auto Repair
5

These pople are the bomb; I'll never go back to the dealership. Saved so much money and I felt I got better quality work. They worked around my schedule; rides to work; great sense of humors. No complaints here!

Thank you for your loyalty, Chris! We are happy to have earned your business.

- Litchfield Auto Repair
5

I drive from Peoria, AZ to get my cars serviced here! This is by far the best auto service with which I have ever done business. Phil and his staff are super professional AND HONEST with each of their clients. Phil's experience spans numerous makes and models! If you need regular maintenance or serious work, THIS IS YOUR PLACE!

Hi Rob, Thank you for sharing about your amazing visit at Litchfield Auto Repair! We look forward to seeing you the next time you're in the area!

- Litchfield Auto Repair
1

I took my truck to them back in January because it was leaking fluid from the transfer case. They told me my transfer case was bad and needed to be replaced. It would cost $1,735.92 in parts and labor for a used transfer case. I told them I didnt have that money so I took my truck to AZ differential and they replaced the seal which was $19.95 and put new fluid in it which was $55.92. My truck runs fine to this day and doesnt leak anymore. Their motto is "At least there is one fair & honest mechanic" couldn't be any further from the truth.

Thank you Jon for your review, and giving me the opportunity to speak with you on the phone. As we had discussed this was an unusual case where a part that was not common to have problems was leaking. At the time we did our inspection there was play in a bearing that would cause the seal to leak and noise from that bearing. As the flange was removed for the seal replacement, then re tighten thus may have absorbed this play. Not sure how this is to happen, since we did not perform any work to know for sure. However as you have stated there is no more leaks etc. I'm glad that you were successful in getting your vehicle repaired. I felt it was necessary to respond to the review for other people see as I had told you that had we been given the opportunity to work on your vehicle we would have discovered this as well and then obviously would not charge you for a transfer case replacement. As I assured you we are not out to rip people off and we hold very true to our slogan of "At Least There Is One Fair And Honest Mechanic". I felt after your response on the phone that you may still feel you would bring your vehicle back to us that you yourself believe were not out take advantage of our customers. Thanks Again. Litchfield Auto Repair

- Litchfield Auto Repair
1

I went last week because my saturn was overheating, so I took it in at 9:30am and they gave me a ride home. They never called me, so I ended up calling around 4:30pm, the mechanic told me he would call back once he tracked down my car. He did call back soon after, he told me that my car was leaking coolant, they would have to replace the intake manifold and that it would cost $318.78. He also told me that it might be an internal leakage and that it would cost around $4,500!!! So, I told him that I would just go ahead and pick up my car, because that's a lot of money, obviously. Once I got there the mechanic had told me again what was wrong with my car, and made it seem like my car was soon to break down. Well, it's been a week since, and do you want to know what was wrong with my car...it was just LOW ON COOLANT!! They tried to trick me out of almost $5,000! When all my car needed was some coolant, which cost $15!! I mean just wow. It's been a week and my car is perfectly back to normal. I've been checking it twice a day and there's no leaks, it's not overheating, and the coolant has been at the same level for a week. The one good thing I have to say is that they were nice, except for the whole them trying to take about $5000 from me thing. So now I know to check my car myself before going to a mechanic, lesson learned.

Aimee you have completely miss-understood what we were telling you about your car. Your coolant is low because you have a coolant leak. We filled it before you left, and it sounds like you have had to fill it again. I'm not replying to argue your review, I'm trying to prevent you from a massive repair. Your water pump is leaking, and you have a lot of corrosion build up under the intake manifold by the cylinder head gaskets. We had explained that we need to replace the water pump and clean off the valley under the intake manifold to recheck for leaks. If the cylinder head gaskets are leaking it could be costly. Not $4500.00. I'm not sure where you had come up with that number. If you continue to drive it you will break down. It is not uncommon for water pumps to leak and then stop and start up again. even if you don't have us do the repairs have someone do it before your left on the side of the road and with a much more expensive repair. I tried to call you, however you did not answer. I hope you read this before its too late. You can come in and I will show you on your vehicle exactly what we are talking about so you can better understand. This is not us trying to scare you to do the work, it's simply because we care about our customers. Were not taking anything from you, we did not charge you anything, we advised you as to the extent of what could be going on with your engine. I hope that you will read this response and get your car looked at. Somewhere.. Thank you, Litchfield Auto Repair

- Litchfield Auto Repair
5

I own a 1973 f100 and have brought it to Litchfield auto on multiple occasions. Always great customer service and every time I hear what it's gonna cost I'm surprised at how cheap it is. By far the best mechanic I've ever brought my vehicle to

We're glad we are always able to make quality fries at a fair price! Thank you for your continues business, Jake!

- Litchfield Auto Repair
4

Free diagnosis before replacing a connector and after to see if I had other issues. They recommended replacing a part without trying to get me to have them order it or put it on. No charge on small simple fixes too. They didn't charge me excessively for parts but they do charge $100/hr for labor which is expected. They also worked on it a day prior to my appointment. I dropped it off with my keys in the drop box on a Wed night, they finished on Thursday afternoon even though I had an appointment for Fri morning. The only thing I didn't like was how they had my car in reverse w/o the e-brake on and not looking at the shifter I started it up (I park in neutral) and the car jumped backwards onto the curb and nearly hit the railing. The worst part about it was the excuses I got. One of the techs told me they always put a manual transmission in the lowest gear and repeated that as the reason after I told him the e-brake wasn't on. NO EXCUSE TO NOT HAVE THE E-BRAKE ON and I should've given a lower rating b/c of that.

Thank you so much for letting us know your feedback! We hope to see you again in the near future so that we are able to prove to you that we're serious about great service.

- Litchfield Auto Repair
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