I Yelp'd a new auto repair shop after I ripped apart the last one, and I found these guys. First off, they have a woman in the office, which made me feel better right off the bat. I've never seen a woman working at any repair shop that wasn't male dominated that I didn't feel totally snowed when I left, so this was nice. I needed an estimate on repairs to pass emissions, as well as an overall estimate for everything else I need done in the future (brakes, oil change, etc.) I left my car there and didn't hear back for over 6 hours. I thought that this was really good because they were taking their time and not rushing themselves, or this was really bad because it was more serious than I thought and maaaybe they just threw their hands up at my devilmobile and took a long lunch to clear their heads. The former seemed right. They called me and gave me the rundown about my emissions and while I wasn't planning to get anything done today, they quoted me an extremely reasonable price when I was expecting to pay triple. I told them to take care of it when they have the time since it was already there, again, expecting to get it back sometime tomorrow since it was already mid-afternoon. Again, they called me a quarter to 6 and said it was ready. I went to go pick up my car and waited approx. zero seconds to have the keys handed back and... SURPRISE... they took my car to the emissions testing station for me so I wouldn't have to. If that's not customer service, then i don't know what is. They also have a customer loyalty card (that I am going to use the HELL out of), 2% cash back (or something like it) on services and rewards offers for all referrals. Keep up the fabulous service, fellas. Every business should model their ethics after yours.