Outstanding. I have been around automotive repair shops my whole life and one of the hallmarks of a great shop is cleanliness and orderliness. This is perhaps the cleanest shop in town, with staff that is well trained, courteous, and bottom line - good at their jobs. Honesty was evident from the moment I walked in. The vehicle was actually put on a lift and inspected before the diagnosis was attempted. Also a great sign of an honest shop. I won't name the shop where I drove up and was given a diagnosis with no inspection at all, where the item that needed repair was not what was completed at Litchfield Auto, and where the price was triple what I just paid. This is my new mechanic (just moved into the area). Did I mention their courtesy van service? The fresh to order coffee in the lobby? The loyalty program? See for yourself. I am extremely satisfied and delighted that my friend referred me to Litchfield Auto.