Auto Repair in Goodyear, AZ

Thank you so much for the awesome review, LaMar! We are so glad we could fix your car up and provide you with good service! We appreciate you recommending us to others!

Hello Michael, Thank you for taking the time to leave a review. This is an unfortunate scenario. In your case there was a code for a Evap emissions system leak. We had found a TSB bulletin that said VW has and update calibration software update for this concern. When testing the system we had found a leak. Which will cause this code. At that time we had advised you of the failed component and let you know if the light comes on and has this code it would need to be re-flashed at VW. We never "claimed" we fixed it. We repaired a component that had a physical failure. Unfortunately there is no way for us to know that a software update will be required until the computer picks up on it. When we perform the test procedures that VW provides and have no faults, then we know it could be an ECM issue. In your case we had a failed (leaking) component. You have to replace the known bad part before you can condemn ECM or software. I assure you that you didn't "waste your hard earned dollars here." It's that your vehicle needed a part and an update. We do not update VW software as the equipment cost is too great and it would be cheaper for you to go to the dealer for that service. We would not want to refure you to the dealer until were sure it is necessary. This is why in this type of case we try our best to inform you the customer so that you can better understand the situation. Example: we could have just said you need both now at not given you the opportunity to try just the part first. Then your bill may have been double what you spent. And you may not have even needed the software update. That seems like throwing money at it. I dont think that seems fair. I know you will now be unconvinced having to take your car to the dealer, but in the long run it will have saved you some money and at least you know it actually needed both the part and the update. I really hope this explanation helps. I would very much like to earn your trust and your future business. Please contact me to further discus. Phil 623.882.8700 Thank you.

Thank you so much for the awesome review, LaMar! We are so glad we could fix your car up and provide you with good service! We appreciate you recommending us to others!

Thanks for the perfect rating, Jose!

Thank you for the five-star review, Richard!

Thank you so much for your loyalty, Douglas! We're so glad you found us!

Thank you so much for the glowing review, Alexandra. We take pride in the work we do for our customers, it's very rewarding to see reviews like this after we've fully fixed the problem. Thanks again!

Thank you for taking the time to leave a review. To be clear we charge a $59 inspection fee. This is not to just "code read". We inspect your vehicle and that does include gathering codes. However due to how complex vehicles have become and how technology from one manufacture to another is so different we now have to "inspect" the vehicle. Many people confuse this as a simple code read. A "code read" is a tool for diagnostic. It's also a gimmick from auto parts stores. They will perform a "free code read" and then provide you with a list of parts to purchase. Great sales approach. In some cases it works. Thru the process of elimination or maybe your vehicle has a code that is very specific thus making it easy to guess. We dont ever know until an inspection is performed. When we "pull codes" its with an actual diagnostic scan tool. This means we may get even more codes than the generic OBD II codes your code reader gives. This is why we have to "inspect" every vehicle. Sometimes its obvious and quick as to what the problem is and other times there could be multiple codes and multiple issues to address. To be fair to our customers we dont play the game of throw parts at it like an auto parts store. Were here to fix your vehicle, thats the "service" part of our business. We charge a very small fee for this service and it insures that both us and our customer can be on the same page before proceeding. It seems to be the only fair way to do this as different vehicles and different problems all have such different costs. We would not want to charge you for a full diagnostic up front to find the last guy who changed your vehicles oil left something loose and it was a quick and easy thing. And believe me this happens a lot. I would very much appreciate to earn your trust and your business. Please call me to discuss (623) 882 - 8700. My name is Phil. Thank you

Thanks for leaving us a rating, Antonio. Let us know how we can earn your five-stars next time!